Frequently asked questions

No. The price you agree to, online or over the phone, is locked in for that day and the following day. To hold it, the order has to actually be placed.

We cannot quote more than one day ahead. Ariba picks up directly from Sunoco several times a day and does not store oil, so our own cost moves with theirs.

The price per gallon is never different from the one you ordered at. What changes is the number of gallons.

Most people order based on what they think the tank needs without knowing what is already in it. If you order 200 gallons and the tank only takes 150, you pay for 150. Sticking the tank or reading the gauge is tedious, which is why we offer electronic gauges that tell you even when you are away.

One of two ways. Either we charge for the gallons ordered when you place the order, or we pre-authorize an estimated amount for a fill and charge only for what is delivered.

That is a pre-authorization, not a charge. It covers the estimated amount your fill might need. Once the delivery ticket comes back to the office we adjust it to the real figure and release the rest.

Ariba has no access to your funds or your card details when this happens. It is your bank flagging something in the information submitted, usually a mismatch between the billing address you gave and the one on the account, or a mistyped security code. PO Boxes are a common cause.

Check what you entered, then call 973-375-0770. We can notify the bank and release the incorrect authorization from our end. We will deal with it during office hours, or return your call if you leave a message after hours.

Reset your password and wait for the confirmation email to arrive. If it still will not let you in, call 973-375-0770 and we will sort it out or take the order on the phone.

No, Ariba has no minimum. The more you take the better the per-gallon rate, so it is worth deciding the maximum you want to spend and ordering that. Often it fills the tank anyway.

For a small drop, call 973-375-0770 and tell us the amount you want to spend.

Automatic delivery needs a credit or debit card on file. Budget accounts can pay by check, cash or card.

No. Automatic gives you the discount price on every delivery, even one that only takes 25 gallons.

When we are the ones deciding to send a truck, a small delivery costs you nothing extra. There is no surcharge and no delivery fee, and we cover the cost of a run-out startup. Our concern is that you always have oil.

The whistle is how the tank talks to the driver. While it whistles there is room for more oil. When it stops, the tank is full.

If a driver arrives and the tank does not whistle, either it is already full or the whistle is faulty, missing or wide open. A tank has to be working properly or a spill becomes a real possibility, and a spill is a disaster for everyone.

Because the tank told the driver it was full. Spills are avoided at all costs, and if a basement tank cannot signal that it has room, the driver has to stop.

If your tank does not whistle, it has not been safely installed. Check your town building codes and your insurance company on tanks fitted without whistles, and get it repaired. The office can help arrange that on most tanks.

In-ground tanks have to be measurable directly. If we cannot measure it, we cannot safely fill it, and nothing can be built over an in-ground tank without leaving clearance to measure.

Drivers move between routes, so the same person will not always be filling your tank.

If you have more than one tank, mark them clearly. Colour code them and tell us the colour when you order. Make sure every abandoned or unused tank is plugged. Ariba cannot take responsibility for oil going into an unmarked tank.